Frequently Asked Questions - Cybersecurity Training

SurfSafe is an online cybersecurity training platform focused on identity protection and digital safety. We provide bite-sized video lessons (30 seconds to 5 minutes) and comprehensive articles designed to help individuals and organizations protect themselves from cyber threats.

SurfSafe is designed for anyone who wants to improve their cybersecurity knowledge, including:

• Complete beginners with no prior cybersecurity experience
• Professionals looking to enhance their security awareness
• Small business owners and employees
• Anyone concerned about protecting their personal information online

No! Our training is designed for all skill levels. We explain complex cybersecurity concepts in simple, easy-to-understand language. Whether you're tech-savvy or a complete beginner, you'll be able to follow along and apply what you learn.

SurfSafe stands out because:

• We focus specifically on identity protection and practical security skills
• Our bite-sized video format makes learning convenient and engaging
• Content is designed for real-world application, not just theory
• We provide structured learning paths from beginner to advanced
• Training is accessible on any device, anytime

We offer flexible subscription plans to meet different needs. Pricing details will be available when we launch. Join our waitlist to be notified about pricing and receive exclusive early-bird discounts.

Yes! We plan to offer a free trial period for new subscribers so you can experience SurfSafe before committing to a paid subscription. Details will be announced at launch.

Absolutely. You can cancel your subscription at any time through your account settings or by contacting our support team at support@surfsafe.io. You'll retain access to all content until the end of your current billing period.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and process payments securely through industry-standard payment processors.

Yes. We offer a 30-day money-back guarantee for first-time subscribers. If you're not satisfied within the first 30 days, contact us for a full refund. See our Terms of Service for complete details.

We plan to offer team and enterprise pricing for organizations. Contact us at support@surfsafe.io to discuss bulk pricing and custom solutions for your team.

Our training covers essential cybersecurity topics, including:

• Password security and password managers
• Two-factor authentication (2FA)
• Phishing detection and prevention
• Social engineering awareness
• Secure browsing practices
• Device and network security
• Data privacy protection
• Identity theft prevention
• Safe social media usage
• Email security best practices

Our videos range from 30 seconds to 5 minutes, making them perfect for busy schedules. You can learn something valuable in just a few minutes during your coffee break or commute.

Content is organized into learning modules, each covering a specific cybersecurity topic. You can follow our recommended learning path or jump to topics that interest you most. Each module includes videos, articles, and practical exercises.

Yes! We continuously update our library with new videos and articles to keep pace with evolving cyber threats and security best practices. Subscribers get access to all new content as it's released.

This feature is planned for future updates. Currently, all content is available for streaming on any internet-connected device.

Certificate options are being considered for future releases. Stay tuned for updates!

SurfSafe works on any device with a web browser and internet connection, including:

• Desktop computers (Windows, Mac, Linux)
• Laptops
• Tablets (iPad, Android tablets)
• Smartphones (iPhone, Android)

Individual accounts are for personal use only. For teams and families, we recommend our team plans (coming soon) that allow multiple users under one organization.

Currently, SurfSafe is accessible through any mobile web browser. A dedicated mobile app is on our roadmap for future development.

A minimum of 5 Mbps is recommended for smooth video playback. Our videos are optimized for various connection speeds and will automatically adjust quality based on your bandwidth.

Absolutely. We take security seriously (it's what we teach, after all!). All data is encrypted in transit and at rest, and we follow industry best practices for data protection. Read our Privacy Policy for details.

You can reach our support team at support@surfsafe.io. We typically respond within 24 hours during business days.

Live chat support is planned for the future. For now, email support is the best way to reach us with questions or issues.

We love hearing from our community! Please send topic suggestions to support@surfsafe.io. We review all suggestions and prioritize content based on user needs.

On the login page, click "Forgot Password" and follow the instructions. You'll receive an email with a link to reset your password. If you don't receive the email, check your spam folder or contact support.

We're working hard to bring SurfSafe to you soon! Join our waitlist to be among the first to know when we launch and to receive exclusive early access.

Waitlist members will:

• Receive email notification when we launch
• Get early access to the platform
• Receive exclusive launch discounts
• Have first access to limited beta features